RETURNS – Goods not required must be returned within 5 working days of receipt. Goods returned after 5 working days, will be subject to a handling charge and are returnable at the discretion of Excel Office Supplies Ltd. All goods returned MUST be in original packaging and be in a re-saleable condition. Returns of specialist items such as perishable items, furniture, promotional items or items made to order may not be eligible for a return or may incur a charge for returning the item leading to a partial credit.
FAULTY GOODS - If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights and in accordance with the product manufacturer guarantee.
SHORTAGES, INCORRECT GOODS SENT, DISCREPANCIES OF ANY KIND OR DAMAGED IN TRANSIT – MUST BE NOTIFIED WITHIN 48 HOURS OF RECEIPT OF GOODS. Customers signing for the receipt of goods, not noting shortages or damage, are liable for the loss. Customers signing for goods ‘UNEXAMINED or DAMAGED’ must notify details to Excel Office Supplies Ltd within 48 hours of receipt of goods to avoid liability for the loss.
CANCELLATION – Any cancellation of an order on Excel Office Supplies Ltd MUST BE CONFIRMED IN WRITING BY FAX, LETTER OR EMAIL FROM THE PURCHASER DELIVERY TIMES – Whilst every endeavour is made to effect deliveries on time, no representation as to the exact dates is to be implied and no liability will be accepted for any loss or damage occasioned by delay in delivery however caused.